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What is HeadSwap and what does it transfer

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Applies to

  • NetApp Customers and Partners
  • NetApp Hardware products
  • Level 0 / headswap parts
  • Entitlements

Answer

HeadSwap is the process of transferring support and entitlement information from a failed system to its replacement system after an eligible hardware replacement.

During this process, NetApp transfers:

  • Customer ownership details
  • Support contracts 
  • Software licences
  • Installed Base (IB) records

This ensures the replacement system receives the correct support coverage and licensing without interruption.

Additional Information

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.