SMBR initiated snapshot mount operations fail with error: "Mount-SdSnapshot failed"
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- Category:
- single-mailbox-recovery-smbr
- Specialty:
- snapx
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Applies to
- Single Mailbox Recovery (SMBR)
- SnapCenter Server
Issue
SMBR initiated snapshot mount operations from SnapCenter backups fail with error, "Mount-SdSnapshot failed"
.
The entries in the SnapShotManager.log
file (default path C:\ProgramData\NetApp\SMBR\Logs\
) show the following error:
ERROR ao - Command execution error: FullyQualifiedErrorId: 102,SnapDrive.Client.PSModule.MountSdSnapshotException message: Failed to mount the Snapshot copy.Failed to mount the resource: <lun_path> from snapshot: <snapshot>.
Possible Resolution: Make sure that Host to storage connectivity is available.
The corresponding entries in the SnapDriveSALDebug.log
(default path C:\Program Files\NetApp\SnapCenter\SMCore\
) show that no iGroup information is discovered:
Error SAL PID=[5528] TID=[9388] No Igroup information found for the specified input
Verbose SAL PID=[5528] TID=[9388] Retrieval of IGroup information-successful
....
Verbose SAL PID=[5528] TID=[9388] --IgroupManagementServiceProvider::GetIgroup
Error SAL PID=[5528] TID=[9388] No initiator Groups found in the host <host>
Verbose SAL PID=[5528] TID=[9388] exception 'No initiator Groups found in the host <host>' caught
....
Error SAL PID=[5528] TID=[11888] Snap connect failed - [Resource: <lun_path>]
Error SAL PID=[5528] TID=[11888] Failed to mount the resource: <lun_path> from snapshot: <snapshot>.
Error SAL PID=[5528] TID=[11888] Failed to mount the Snapshot copy.Failed to mount the resource: <lun_path> from snapshot: <snapshot>.
Possible Resolution: Make sure that Host to storage connectivity is available.