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SMBR is not able to mount a volume

  1. Last updated
    Feb 6, 2025
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14
Visibility:
Public
Votes:
0
Category:
single-mailbox-recovery-smbr
Specialty:
snapx
Last Updated:
2/6/2025, 3:50:55 PM

Applies to

  • Single MailBox Recovery (SMBR) 8.3
  • Installation on dedicated server

Issue

  • SMBR UI failing to mount snapshot,  with generic error:

 

Command Mount-SdSnapshot failed

 

  • SMCoreService.txt on SMBR server log the following:

DEBUG SMCore PID=[4200] TID=[8] RemoteUrl: https://<SnapCenter_Server>:8146/StorageService.svc/GetStorageConnection
System.Net.WebException: The remote name could not be resolved: '<SnapCenter_Server>'
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadString(Uri address, String method, String data)
at SnapMgrHelper.RestAdapter.Invoke[TReq,TRes](TReq request, String methodType, String remoteUrl, Boolean dataContractSerializer, Boolean isAuthorized, Boolean logRequest, Boolean logResponse) : Detailed Exception The remote name could not be resolved: '<SnapCenter_Server>' : BaseException System.Net.WebException: The remote name could not be resolved: '<SnapCenter_Server>'
at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
at System.Net.WebClient.UploadString(Uri address, String method, String data)
at SnapMgrHelper.RestAdapter.Invoke[TReq,TRes](TReq request, String methodType, String remoteUrl, Boolean dataContractSerializer, Boolean isAuthorized, Boolean logRequest, Boolean logResponse)

 

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