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    • SMBR failed to restore to PST - "The target store is full"
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/SMBR_failed_to_restore_to_PST_The_target_store_is_full
      Applies to Single Mailbox Recovery (SMBR) Issue Single Mailbox Recovery restore to PST with the error below - SMBR restore to PST fails at a size of 47-50GB. Failed to copy: the target store is full
    • SMBR fails after SC authentication with "No databases present"
      https://kb.netapp.com/Legacy/SMBR/SMBR_fails_after_SC_authentication_with_No_databases_present
      Applies to SnapCenter Server (SC) 4.3.1P2 Single Mailbox Recovery (SMBR) 8.3 Role-based access control (RBAC) Issue After entering SC authentication details under SMBR, error message appears. Error: "...Applies to SnapCenter Server (SC) 4.3.1P2 Single Mailbox Recovery (SMBR) 8.3 Role-based access control (RBAC) Issue After entering SC authentication details under SMBR, error message appears. Error: "No databases present. Please contact a technical support representatives."
    • SMBR unable to connect to user mailbox
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/SMBR_unable_to_connect_to_user_mailbox
      Applies to SMBR 8.2.1+ Outlook 2016 client Issue After connecting to an Exchange server target, Single Mailbox Recovery is unable to list contents of a user mailbox. No error message occurs, and SMBR ...Applies to SMBR 8.2.1+ Outlook 2016 client Issue After connecting to an Exchange server target, Single Mailbox Recovery is unable to list contents of a user mailbox. No error message occurs, and SMBR appears to hang.
    • SMBR fails to load the databases with error "E_Fail: This function call failed"
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/SMBR_fails_to_load_the_databases_with_error_E_Fail__This_function_call_failed
      SMBR fails to load the databases with error seen in the SMBR GUI E_Fail: This function call failed WARN - EXCHLIB ExchangeDB::GetVerAndSigsFromHdrPage via CDataStore::LogError: Number 1 CAT:Warning SE...SMBR fails to load the databases with error seen in the SMBR GUI E_Fail: This function call failed WARN - EXCHLIB ExchangeDB::GetVerAndSigsFromHdrPage via CDataStore::LogError: Number 1 CAT:Warning SEV:Major, ERROR:EXCHLIB_WARNING_HEADER, MSG:EDB header checksum does not match ERROR - EDBDSI CDataStore::Open: CDataStore::Open: HRESULT 0x80004005: Unknown error returned from OpenExchlibDataStore(edbFileName, logFilePath, tempFilePath, openFlags).
    • SMBR fails to authenticate with Exchange
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/SMBR_fails_to_authenticate_with_Exchange
      Applies to Single Mailbox Recovery (SMBR) SnapCenter Server (SC) Issue When attempting to authenticate SMBR with SnapCenter and Exchange, the below Authentication failed error is generated in the UI
    • Which license keys are updated as None?
      https://kb.netapp.com/Legacy/SMBR/Which_license_keys_are_updated_as_None
      Applies to SMBR Answer This article provides information on the license keys updated as None. Certain software like SMBR will have the license key as None. Such license keys updated as None do not req...Applies to SMBR Answer This article provides information on the license keys updated as None. Certain software like SMBR will have the license key as None. Such license keys updated as None do not require a key to download the software. For issue in installing the Software with license key as None, you can call our technical support team or raise a case through the Support site. The technical team will guide the customer with the installation of the Software. Additional Information
    • What permissions are required for the SnapCenter Exchange user
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/What_permissions_are_required_for_the_SnapCenter_Exchange_user
      SnapCenter Plug-in for Exchange (SCE) You must have a domain user with local administrator privileges, and with local login permissions on the remote Exchange host, as well as administrative permissio...SnapCenter Plug-in for Exchange (SCE) You must have a domain user with local administrator privileges, and with local login permissions on the remote Exchange host, as well as administrative permissions on all the nodes in the DAG. The domain user requires the following minimum permissions: Move-DatabasePath -ConfigurationOnly:$true Set-MailboxDatabase -allowfilerestore:$true Additional Information More information available inside SnapCenter Documentation: Exchange Server privileges required
    • How to manually restore a single item with SMBR
      https://kb.netapp.com/Legacy/SMBR/How_to_manually_restore_a_single_item_with_SMBR
      This can happen, for example, in a multi-domain configuration as SMBR does not support authentication across domains and when you want to restore from a snapvault snapshot. SMBR, it is not able to get...This can happen, for example, in a multi-domain configuration as SMBR does not support authentication across domains and when you want to restore from a snapvault snapshot. SMBR, it is not able to get enough information from NetApp to actually implement the calls to the secondary storage in order to retrieve the backups to be automatically loaded into SMBR using SnapCenter using the Open Snapshot selection from the File drop down menu.
    • How to restore from secondary storage in SMBR with SnapCenter
      https://kb.netapp.com/Legacy/SMBR/How_to_restore_from_secondary_storage_in_SMBR_with_SnapCenter
      Applies to Single Mailbox Recovery (SMBR) SnapCenter Description This article describes how to restore from secondary storage in SMBR with SnapCenter.
    • Restore of Exchange with Single Mailbox Recovery not possible
      https://kb.netapp.com/Legacy/SMBR/Restore_of_Exchange_with_Single_Mailbox_Recovery_not_possible
      Applies to SnapCenter Server (SC) 4.3.1P2 Single Mailbox Recovery (SMBR) 8.3 Raw Device Mapping (RDM) Restore of Exchange with Single Mailbox Recovery not possible Log file "<install_path>\NetApp\Snap...Applies to SnapCenter Server (SC) 4.3.1P2 Single Mailbox Recovery (SMBR) 8.3 Raw Device Mapping (RDM) Restore of Exchange with Single Mailbox Recovery not possible Log file "<install_path>\NetApp\SnapCenter\SMCore\SnapDriveSALDebug.log" error: [...] Retrieval of IGroup information-successful [...] <svm_name>:/vol/<volume_name>/<lun_name> is not RDM. Get Host Initiator. [...] query: select * from MSFT_InitiatorPort [...] Error: Failed to get initiator information
    • SMBR mount disk request from SCE is very slow
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/SMBR_mount_disk_request_from_SCE_is_very_slow
      Applies to Single Mailbox Recovery (SMBR) 8.2.1 SnapCenter Server (SC) 4.3.1P1 SnapCenter Plug-in for Microsoft Exchange Server (SCE) 4.3.1P1 Issue SMBR mount disk request from SCE is very slow