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SCV backup fails with Failed to determine LUN based on Serial Number

Last Updated:

Applies to

SnapCenter Plug-in for VMware vSphere (SCV)


  • Backup Datastores and/or VMs fails if at least one disk on other non-NetApp storage,  even with option "Always exclude all spanning datastores"
    • Error: Unable to discover resources on SCV: Failed to determine LUN based on the serial number

Job log:

2023-04-25 23:00:03.943 -04:00 [ERR] Failed to determine LUN based on the serial number
2023-04-25 23:00:03.943 -04:00 [ERR] System.Exception: Serial number:<LUN_Serial> not found in the storage systems: <SVM_Name/IP_Address>
   at SnapDrive.Nsf.ServiceProviders.SALPluginFactory.GetLunInfoByQueryingAllStorageSystems(SDGetLunInfoRequest request)
2023-04-25 23:00:03.943 -04:00 [INF] End GetLunInfoByQueryingAllStorageSystems


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