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SCV backup or discovery fails with Failed to determine LUN based on Serial Number

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Applies to

SnapCenter Plug-in for VMware vSphere (SCV)

Issue

  • Backup Datastores and/or VMs fails if at least one disk on other non-NetApp storage,  even with option "Always exclude all spanning datastores"
    • Error: Unable to discover resources on SCV: Failed to determine LUN based on the serial number

Job log:

2023-04-25 23:00:03.943 -04:00 [ERR] Failed to determine LUN based on the serial number
2023-04-25 23:00:03.943 -04:00 [ERR] System.Exception: Serial number:<LUN_Serial> not found in the storage systems: <SVM_Name/IP_Address>
   at SnapDrive.Nsf.ServiceProviders.SALPluginFactory.GetLunInfoByQueryingAllStorageSystems(SDGetLunInfoRequest request)
2023-04-25 23:00:03.943 -04:00 [INF] End GetLunInfoByQueryingAllStorageSystems

 

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