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    • Backup job is not start at the scheduled time in SCV
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/Backup_job_is_not_start_at_the_scheduled_time_in_SCV
      Applies to SnapCenter Plug-In for VMware (SCV) Netapp Data Broker Issue SCV backup job are created at a different time than the intended scheduled time
    • Cloud Sync reports ECONNRESET and SOCKET HANG UP errors
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync_reports_ECONNRESET_and_SOCKET_HANG_UP_errors
      Applies to Cloud Sync Issue Cloud Sync relationships reports following errors: Error: ECONNRESET Error: socket hang up
    • NetApp Cloud Sync fails with error "enoent: No such file or directory"
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/NetApp_Cloud_Sync_fails_with_error_enoent_No_such_file_or_directory
      The message enoent is presented when the source is live and files are being written/deleted while sync is running
    • Cloud Sync databroker Azure nfs mount fails with timed out message
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync_databroker_Azure_nfs_mount_fails_with_timed_out_message
      Applies to BlueXP Cloud Sync Databroker Azure Issue Mount fails with error Failed to mount target: Command execution: mount 10.x.x.x:'/mount' mnt/xxxxxxxxxxxxxxxxxxxx_trg -o soft,timeo=600,retrans=1,s...Applies to BlueXP Cloud Sync Databroker Azure Issue Mount fails with error Failed to mount target: Command execution: mount 10.x.x.x:'/mount' mnt/xxxxxxxxxxxxxxxxxxxx_trg -o soft,timeo=600,retrans=1,sec=sys,vers=3 - timed out
    • Cloud Sync failed with Error: no such file or directory, open './vault/keys.json'
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync_failed_with_Error__no_such_file_or_directory_open__vault_keys_json
      Data Broker logs show error "errno: -2, code: 'ENOENT', syscall: 'open', path: './vault/keys.json'" [ERROR] [MASTER] [0] [2789] Got unhandled rejection { p: Promise { <rejected> [Error: ENOENT: no suc...Data Broker logs show error "errno: -2, code: 'ENOENT', syscall: 'open', path: './vault/keys.json'" [ERROR] [MASTER] [0] [2789] Got unhandled rejection { p: Promise { <rejected> [Error: ENOENT: no such file or directory, open './vault/keys.json'] { errno: -2, code: 'ENOENT', syscall: 'open', path: './vault/keys.json' } }, reason: [Error: ENOENT: no such file or directory, open './vault/keys.json'] { errno: -2, code: 'ENOENT', syscall: 'open', path: './vault/keys.json' } }
    • Certificate has expired error for NetApp Cloud Sync
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Certificate_has_expired_error_for_NetApp_Cloud_Sync
      NetApp Cloud Sync Creating a new sync relationship in NetApp Cloud Sync will result in the following error: Client session error: Error: certificate has expired The data broker logs will produce the f...NetApp Cloud Sync Creating a new sync relationship in NetApp Cloud Sync will result in the following error: Client session error: Error: certificate has expired The data broker logs will produce the following error: [ERR_HTTP2_STREAM_CANCEL]: The pending stream has been canceled (caused by: certificate has expired) cause: Error: certificate has expired at TLSSocket.emit (events.js:315:20) at TLSSocket.EventEmitter.emit (domain.js:485:12) at TLSSocket._finishInit (_tls_wrap.js:931:8)
    • Cloud Sync FAQ: Support and Troubleshooting
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync_FAQ__Support_and_Troubleshooting
      Applies to Cloud Sync Data broker Amazon Web Services (AWS) Microsoft Azure Google Cloud Platform (GCP) Description This article answers for FAQ regarding common troubleshooting issues and solutions r...Applies to Cloud Sync Data broker Amazon Web Services (AWS) Microsoft Azure Google Cloud Platform (GCP) Description This article answers for FAQ regarding common troubleshooting issues and solutions related to Cloud Sync.
    • Unable to find any healthy resource on NetApp storage
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/Unable_to_find_any_healthy_resource_on_NetApp_storage
      Applies to NetApp DataBroker (NDB) 1.0.1 Issue All Backups jobs fail with error: "Unable to find any healthy resource on NetApp storage"
    • SCV backup or discovery fails with Failed to determine LUN based on Serial Number
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/SCV_backup_or_discovery_fails_with_Failed_to_determine_LUN_based_on_Serial_Number
      Backup Datastores and/or VMs fails if at least one disk on other non-NetApp storage, even with option "Always exclude all spanning datastores" Error: Unable to discover resources on SCV: Failed to det...Backup Datastores and/or VMs fails if at least one disk on other non-NetApp storage, even with option "Always exclude all spanning datastores" Error: Unable to discover resources on SCV: Failed to determine LUN based on the serial number 2023-04-25 23:00:03.943 -04:00 [ERR] Failed to determine LUN based on the serial number 2023-04-25 23:00:03.943 -04:00 [ERR] System.Exception: Serial number:<LUN_Serial> not found in the storage systems: <SVM_Name/IP_Address>
    • Copy and Sync not finishing and discrepancy in data size replicated between source and the destination
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Copy_and_Sync_not_finishing_and_discrepancy_in_data_size_replicated_between_source_and_the_destination
      Applies to BlueXP Copy & Sync Issue Sync process never finishes Discrepancy in data size replicated between source and the destination
    • Cloud Sync - Data Broker PM2 status - errored
      https://kb.netapp.com/Cloud/BlueXP/Cloud_Sync/Cloud_Sync_-_Data_Broker_PM2_status_-_errored
      Applies to NetApp Cloud Sync Amazon Web Services (AWS) Issue On premisis installation of NetApp Cloud Sync data broker does not complete Error is presented in CLI when running 'PM2 STATUS ALL'. ERROR ...Applies to NetApp Cloud Sync Amazon Web Services (AWS) Issue On premisis installation of NetApp Cloud Sync data broker does not complete Error is presented in CLI when running 'PM2 STATUS ALL'. ERROR Access key and secret key were not found errors are observed in databroker logs. Also, noticed error "The AWS access key id you provided does not exist in our records" when trying to start the sync: