Skip to main content
NetApp Knowledge Base

SCSQL backup and retention failing due to quiesce timeout

Views:
784
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Server (SC) 
  • SnapCenter Plug-in for Microsoft SQL Server (SCSQL)

Issue

  • Retention fails to be applied due to SQL VDI failing to quiesce the database within the time frame allowed by SnapCenter (10-minute default) during the backup operation. The error in the <installation_path>\Program Files\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft SQL Server\log\SmSql_<id>.log shows the following:

2021-10-24T22:30:31.7418961+03:00 DEBUG SmSql_749 PID=[5364] TID=[84] Executing command - BACKUP DATABASE "<DB_name>" TO VIRTUAL_DEVICE='<Virtual_Device_ID>' WITH SNAPSHOT, DESCRIPTION='NetApp SnapManager Snapshot based backup, restore it using SnapManager.'
2021-10-24T22:30:31.7428970+03:00 DEBUG SmSql_749 PID=[5364] TID=[84] Vdi timeout value - 600000
2021-10-24T22:30:31.7455366+03:00 DEBUG SmSql_749 PID=[5364] TID=[84] Connecting to SQL Server: [SQL_Server_name]
2021-10-24T22:40:31.7356516+03:00 ERROR SmSql_749 PID=[5364] TID=[20] Quiesce could not complete for one or more databases within the timeout.
2021-10-24T22:40:31.7366532+03:00 DEBUG SmSql_749 PID=[5364] TID=[20] Quiesce  Done

  • There are no retention errors shown in the job logs

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.