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OnCommand Insight/ Unified Manager doesn't show performance data for VMware vCenter/ ESXi

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Applies to

  • OnCommand Insight 7.3.x (OCI)
  • ActiveIQ Unified Manager 9.7+ (UM)
  • vCenter 6.x/ ESXi

Issue

  • No performance data is collected and displayed for VMware vCenter / ESXi hosts in OCI or ActiveIQ Unified Manager on the Vmware page.
  • Error in OCI
"No virtual servers were reported by the foundation"
  • Error in Unified Manager UI: 

    "The vCenter performance counter is disabled. Enable the performance counter in vCenter to view the performance metrics of the VM. "

  • Error in the Unified Manager au.log
 2021-09-24 00:02:03,896 WARN  [common-pool-16480] c.o.s.a.d.v.VCOCIEPerformancePackage (VCOCIEPerformancePackage.java:159
 ) - [Vcenter IP Here] Performance data cannot be collected as the statistics level for the vCenter server must be set to 3
  or above.

 

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