Skip to main content
NetApp Knowledge Base

StorageGRID ADC nodes reporting Platform Service Unavailable and RSM not starting

  1. Last updated
    Sep 17, 2024
  2. Save as PDF
Views:
131
Visibility:
Public
Votes:
0
Category:
storagegrid-webscale
Specialty:
sgrid
Last Updated:
9/17/2024, 3:26:21 PM

Applies to

  • NetApp StorageGRID
  • Bare-metal ADC Nodes

Issue

  • RSM service is stuck in error state on ADC storage nodes at site. 
  • Error observed in servermanager.log on the affected storage nodes: 
    • | rsm    | RSM is not ready because there is no cluster or the cluster has no leader
  • The following output from on each ADC storage node indicates no RSM leader:
    • Command: curl --silent http://localhost:8003/v1/raft/status

 "clusterStatus": {
    "XXXXXXXX": {
      "IPAddress": "<IP_Address>:18003",
      "isLeader": false,

  • Error Platform Service Unavailable. Too few Storage Nodes with the RSM service are running or available at a site is observed on all ADC storage nodes at site.

platformservicesunavailable.png 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.