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StorageGRID appliance storage controller entire drives failed on single drawer

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storagegrid
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Applies to

  • WUH721818AL5204 product ID drives
  • NE02 firmware
  • SG6060
  • Storage controller with external shelf
  • Disk pool in degraded state

Issue

  • All the drives of a single external drawer shelf failed.
  • The drawer itself is in an optimal state, however, all the drives on the drawer have been marked as failed.
Support Bundle (state-capture-data)

0, 5, 0 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 1 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 2 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 3 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 4 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 5 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 6 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 7 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 8 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 9 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 10 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
0, 5, 11 Failed 16.038 TB Hard Disk Drive SAS 12 Gbps WUH721818AL5204 NE02 DA
  • All the drives seems to have been failed due to write errors and there are no CHECK conditions.
Support bundle (Major event log)
 

B:10/11/23, 5:41:15 AM (05:41:15) 6814 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 6
B:10/11/23, 5:41:15 AM (05:41:15) 6813 226c Drive failure - Shelf 0, Drawer 5, Bay 6 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 5DJSRxxx <--CRITICAL
B:10/11/23, 5:41:15 AM (05:41:15) 6812 2226 Drive spun down - Shelf 0, Drawer 5, Bay 6
B:10/11/23, 5:41:14 AM (05:41:14) 6811 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 10
B:10/11/23, 5:41:14 AM (05:41:14) 6810 226c Drive failure - Shelf 0, Drawer 5, Bay 10 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4YG22xxx <--CRITICAL
B:10/11/23, 5:41:14 AM (05:41:14) 6809 2226 Drive spun down - Shelf 0, Drawer 5, Bay 10
B:10/11/23, 5:41:14 AM (05:41:14) 6808 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 11
B:10/11/23, 5:41:14 AM (05:41:14) 6807 226c Drive failure - Shelf 0, Drawer 5, Bay 11 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4BH9xxxx <--CRITICAL
B:10/11/23, 5:41:14 AM (05:41:14) 6806 2226 Drive spun down - Shelf 0, Drawer 5, Bay 11
B:10/11/23, 5:41:12 AM (05:41:12) 6805 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 8
B:10/11/23, 5:41:12 AM (05:41:12) 6804 226c Drive failure - Shelf 0, Drawer 5, Bay 8 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4YG1Pxxx <--CRITICAL
B:10/11/23, 5:41:12 AM (05:41:12) 6803 2226 Drive spun down - Shelf 0, Drawer 5, Bay 8
B:10/11/23, 5:41:12 AM (05:41:12) 6802 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 9
B:10/11/23, 5:41:12 AM (05:41:12) 6801 226c Drive failure - Shelf 0, Drawer 5, Bay 9 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4YG2Uxxx <--CRITICAL
B:10/11/23, 5:41:12 AM (05:41:12) 6800 2226 Drive spun down - Shelf 0, Drawer 5, Bay 9
B:10/11/23, 5:41:10 AM (05:41:10) 6799 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 7
B:10/11/23, 5:41:10 AM (05:41:10) 6798 226c Drive failure - Shelf 0, Drawer 5, Bay 7 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 5DJVYxxx <--CRITICAL
B:10/11/23, 5:41:10 AM (05:41:10) 6797 2226 Drive spun down - Shelf 0, Drawer 5, Bay 7
B:10/11/23, 5:41:10 AM (05:41:10) 6796 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 0
B:10/11/23, 5:41:10 AM (05:41:10) 6795 226c Drive failure - Shelf 0, Drawer 5, Bay 0 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4BG9xxxx <--CRITICAL
B:10/11/23, 5:41:10 AM (05:41:10) 6794 2226 Drive spun down - Shelf 0, Drawer 5, Bay 0
B:10/11/23, 5:41:08 AM (05:41:08) 6793 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 5
B:10/11/23, 5:41:08 AM (05:41:08) 6792 226c Drive failure - Shelf 0, Drawer 5, Bay 5 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxxx; SN: 4YG2Uxxx <--CRITICAL
B:10/11/23, 5:41:08 AM (05:41:08) 6791 2226 Drive spun down - Shelf 0, Drawer 5, Bay 5
B:10/11/23, 5:41:08 AM (05:41:08) 6790 2215 Drive marked failed - Shelf 0, Drawer 5, Bay 1
B:10/11/23, 5:41:08 AM (05:41:08) 6789 226c Drive failure - Shelf 0, Drawer 5, Bay 1 - Cause: 3 = Write failure; Drive WWN: 5000ccaxxxxxxxx; SN: 4YG1Axxx <--CRITICAL

 

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