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StorageGRID appliance reboots unexpectedly due to Recovered Errors

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Applies to

NetApp StorageGRID Appliance SG5760

Issue

  • SG5760 compute node unexpected rebooting occurs due to lots of Recovered Error from both two internel channels.

Oct  5 17:07:50 StorageGRID-PGE kernel: [  255.465032] sd 6:0:0:254: [sds] tag#1411 Sense Key : Recovered Error [current]
Oct  5 17:07:50 StorageGRID-PGE kernel: [  255.472309] sd 6:0:0:254: [sds] tag#1411 Add. Sense: Select or reselect failure
Oct  5 17:07:50 StorageGRID-PGE kernel: [  255.479633] sd 7:0:0:254: [sdak] tag#405 Sense Key : Recovered Error [current]
Oct  5 17:07:50 StorageGRID-PGE kernel: [  255.486906] sd 7:0:0:254: [sdak] tag#405 Add. Sense: Select or reselect failure

  • No errors on the E2800 Recovery Guru and MEL(Major Event Log)

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