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StorageGRID SG1000, SG6000 or SG6100 appliance node went to unknown state with 'Bus Fatal Error'

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storagegrid
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sgrid
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Applies to

StorageGRID Appliances
  • SG100
  • SG1000
  • SG6000
  • SG6100

Issue

  • Alert triggered unable to communicate with node.
  • Node went to maintenance mode and unable to bring it out of maintenance mode
  • From the IPMI event log, 'Bus Fatal Error' detects when node reboots.
 
67 | 03/31/2023 | 04:57:13 | Critical Interrupt #0xa1 | Bus Fatal Error | Asserted
68 | 03/31/2023 | 04:57:14 | OEM record c0 | 000315 | b31517101128
69 | 03/31/2023 | 04:57:14 | Critical Interrupt #0xa1 | Bus Fatal Error | Asserted
6a | 03/31/2023 | 04:57:14 | OEM record c0 | 000315 | b31517101128
6b | 03/31/2023 | 04:57:14 | Critical Interrupt #0x90 | Software NMI | Asserted
6c | 03/31/2023 | 05:52:49 | OEM record c3 | 000000 | 06ff0afc6882
 
 
[Critical][Critical INT][Critical Interrupt]           Software NMI - Asserted
[Information][Extended PCIe Error][OEM Record C0]      ManufacturerID:001C4C/ VID:8086/ DID:2032/ ErrorID 1:52/ SlotNo : 3-2
[Information][Extended PCIe Error][OEM Record C0]      ManufacturerID:001C4C/ VID:8086/ DID:2032/ ErrorID 1:21/ SlotNo : 3-2
[Critical][PCIe Error][Critical Interrupt]             Bus Fatal (BusAE/Dev2/Fun0) - Asserted

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