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Unable to access file from StorageGRID bucket

Last Updated:

Applies to

  • StorageGRID 11.6
  • Ongoing node cloning
  • Object stored in EC (Erasure Coding) scheme


  • Received HTTP 500 internal server error from StorageGRID on some of the objects while trying to read from bucket.
  • Changed the bucket consistency level from read-after-new-write to available, still the issue persists.
  • StorageGRID diagnostics under Support tab reports yellow under erasure coded groups repair health. EC groups show needs_repair
    Unable to access file from StorageGRID bucket
  • Performing metadata lookup under ILM shows metadata chunk output as:
    Performing metadata lookup under ILM


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