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StorageGRID appliance SG5700 and SG6000 reboot sporadically and report down in the GRID management interface

Last Updated:

Applies to

  • NetApp StorageGRID Appliance SG6000
  • NetApp StorageGRID Appliance SG5700


  • StorageGRID storage node report a blue status (Administratively unknown) sporadically as a result of the node rebooting
  • Several alarms (like CASA, NRLY, SVST, etc.) are detected and cleared intermittently (data store down)
  • StorageGRID compute controller (i.e 5700 Controller, SG6000 1U node) kernel logs /var/local/log/messages and/or dmesg.txt indicate there are aborts on one or more of the Fibre Channel links used for inter-appliance communication

Aug  7 08:03:46 SG kernel: 4,2160,410123880,-;qla2xxx [0000:14:00.1]-801c:7: Abort command issued nexus=7:0:0 --  1 2002.
Aug  7 08:03:47 SG kernel: 4,2161,411147898,-;qla2xxx [0000:14:00.1]-801c:7: Abort command issued nexus=7:0:0 --  1 2002.
Aug  7 08:03:48 SG kernel: 4,2162,412171780,-;qla2xxx [0000:14:00.1]-801c:7: Abort command issued nexus=7:0:0 --  1 2002.

Aug  7 08:03:43 SG kernel: 4,2136,406224581,-;Call Trace:
Aug  7 08:03:43 SG kernel: 4,2137,406227012,-; [<ffffffffb9e18609>] ? __schedule+0x239/0x6f0
Aug  7 08:03:43 SG kernel: 4,2138,406232464,-; [<ffffffffb9e18af2>] ? schedule+0x32/0x80
Aug  7 08:03:43 SG kernel: 4,2139,406237574,-; [<ffffffffb9e1be17>] ? schedule_timeout+0x167/0x380
Aug  7 08:03:43 SG kernel: 4,2140,406243546,-; [<ffffffffb98e9220>] ? del_timer_sync+0x50/0x50
Aug  7 08:03:43 SG kernel: 4,2141,406249172,-; [<ffffffffb98ea02a>] ? msleep+0x2a/0x40
Aug  7 08:03:43 SG kernel: 4,2142,406254118,-; [<ffffffffc0a88481>] ? qla2x00_eh_wait_on_command+0x41/0x90 [qla2xxx]
Aug  7 08:03:43 SG kernel: 4,2143,406261651,-; [<ffffffffc0a887ab>] ? qla2xxx_eh_abort+0x2db/0x310 [qla2xxx]
Aug  7 08:03:43 SG kernel: 4,2144,406268491,-; [<ffffffffc02ba4c2>] ? scmd_eh_abort_handler+0x72/0x270 [scsi_mod]
Aug  7 08:03:43 SG kernel: 4,2145,406275762,-; [<ffffffffb989486a>] ? process_one_work+0x18a/0x430
Aug  7 08:03:43 SG kernel: 4,2146,406281734,-; [<ffffffffb9894b5d>] ? worker_thread+0x4d/0x490
Aug  7 08:03:43 SG kernel: 4,2147,406287362,-; [<ffffffffb9894b10>] ? process_one_work+0x430/0x430
Aug  7 08:03:43 SG kernel: 4,2148,406293338,-; [<ffffffffb989abc9>] ? kthread+0xd9/0xf0
Aug  7 08:03:43 SG kernel: 4,2149,406298361,-; [<ffffffffb9e1d4f1>] ? __switch_to_asm+0x41/0x70
Aug  7 08:03:43 SG kernel: 4,2150,406304074,-; [<ffffffffb989aaf0>] ? kthread_park+0x60/0x60
Aug  7 08:03:43 SG kernel: 4,2151,406309530,-; [<ffffffffb9e1d577>] ? ret_from_fork+0x57/0x70

  • base-os-logs /var/log/syslog in StorageGRID compute controller also shows I/O error

Sep  2 20:17:14 localhost kernel: [51563.447905] print_req_error: I/O error, dev sdab, sector 13323229512
Sep  2 20:17:14 localhost kernel: [51563.454244] device-mapper: multipath: Failing path 65:176.

  • E-Series storage controller (ie E2800 Controller) major event log indicate there are Fibre Channel link errors (Event Type: 1206)

Event type: 1206
Event category: Error
Description: Fibre channel link errors continue

Note: Not all of the above conditions are met at the same time


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