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    • https://kb.netapp.com/hybrid/StorageGRID/Platforms/StorageGRID_report_cache_recovery_failure_after_replacement_of_back-end_E-Series_controller
      Applies to StorageGRID SG57xx Appliance StorageGRID SG56xx Appliance E-Series SANtricity OS Issue During replacement of the E-Series back-end controller in either SG56xx or SG57xx StorageGRID applianc...Applies to StorageGRID SG57xx Appliance StorageGRID SG56xx Appliance E-Series SANtricity OS Issue During replacement of the E-Series back-end controller in either SG56xx or SG57xx StorageGRID appliances, the replacement controller boots up and reports the following event: Controller cache memory recovery failed after power cycle or reset. This event will trigger an AutoSupport auto generated case indicating cached data may have been lost.
    • https://kb.netapp.com/hybrid/StorageGRID/Object_Mgmt/StorageGRID_erasure-coded_object_data_usage_weeks_after_changing_ILM_policy_to_dual_copy
      Applies to NetApp StorageGRID Software version: 11.4 StorageGRID Information Lifecycle Management (ILM) Issue User notice erasure-coded (EC) object data stored on the storage node object store (ranged...Applies to NetApp StorageGRID Software version: 11.4 StorageGRID Information Lifecycle Management (ILM) Issue User notice erasure-coded (EC) object data stored on the storage node object store (rangedb volumes) weeks after modifying ILM policy from EC to dual copy: Note: Above screenshot is taken from lab setup and does not contain a lot of object data.
    • https://kb.netapp.com/hybrid/StorageGRID/Object_Mgmt/StorageGRID_appliance_SG5700_and_SG6000_reboot_sporadically_and_report_down_in_the_GRID_management_interface
      StorageGRID compute controller (i.e 5700 Controller, SG6000 1U node) kernel logs /var/local/log/messages and/or dmesg.txt indicate there are aborts on one or more of the Fibre Channel links used for i...StorageGRID compute controller (i.e 5700 Controller, SG6000 1U node) kernel logs /var/local/log/messages and/or dmesg.txt indicate there are aborts on one or more of the Fibre Channel links used for inter-appliance communication Aug 7 08:03:46 SG kernel: 4,2160,410123880,-;qla2xxx [0000:14:00.1]-801c:7: Abort command issued nexus=7:0:0 -- 1 2002. Aug 7 08:03:47 SG kernel: 4,2161,411147898,-;qla2xxx [0000:14:00.1]-801c:7: Abort command issued nexus=7:0:0 -- 1 2002.
    • https://kb.netapp.com/hybrid/StorageGRID/Alerts/StorageGRID_Autosupport_via_SMTP_not_working
      Applies to NetApp StorageGRID SMTP Issue Autosupport via SMTP not working
    • https://kb.netapp.com/hybrid/StorageGRID/Protocols/StorageGRID_TLS_settings_are_not_user_configurable
      Applies to All StorageGRID releases Issue Customer concerns about potential StorageGRID permissions for configuring TLS settings.
    • https://kb.netapp.com/hybrid/StorageGRID/Protocols/An_application_gets_403_Forbidden__error_when_writing_to_a_GRID_bucket
      An application based on SDK AWS gets 403 Forbidden error when writing to GRID's bucket: Received error response: com.amazonaws.services.s3.model.AmazonS3Exception: Forbidden (Service: Amazon S3; Statu...An application based on SDK AWS gets 403 Forbidden error when writing to GRID's bucket: Received error response: com.amazonaws.services.s3.model.AmazonS3Exception: Forbidden (Service: Amazon S3; Status Code: 403; Error Code: 403 Forbidden; Request ID: 1678389698738901; S3 Extended Request ID: null), S3 Extended Request ID: null Error for the same request ID from storage node:
    • https://kb.netapp.com/hybrid/StorageGRID/Alerts/StorageGRID_admin_node__var_local_audit_export_getting_full_and_there_are_no_alarms
      Applies to NetApp StorageGRID Issue StorageGRID admin node /var/local/audit/export getting full, however there are no alarms reported on the StorageGRID Web GUI.
    • https://kb.netapp.com/hybrid/StorageGRID/Object_Mgmt/How_to_collect_BMC_events_on_StorageGRID_SG6000_and_SG1000_appliances_via_SSH
      Applies to NetApp StorageGRID SG6000 appliance NetApp StorageGRID SG1000 appliance NetApp StorageGRID SG100 appliance Description The following procedure collects the events reported by BMC on SG6000 ...Applies to NetApp StorageGRID SG6000 appliance NetApp StorageGRID SG1000 appliance NetApp StorageGRID SG100 appliance Description The following procedure collects the events reported by BMC on SG6000 and SG1000 appliances. This is very useful when trying to collect hardware related events and the BMC management IP address is not yet configured on the appliance.
    • https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_hotfix_installation_fails_on_gateway_node_with_Error__E__Sub_process_usr_bin_dpkg_returned_an_error_code
      While applying StorageGRID hotfix, the installation fails on the gateway node(s) with the following error returned in the StorageGRID management interface (GMI): E, [2020-09-14T18:18:40.608072 #2218] ...While applying StorageGRID hotfix, the installation fails on the gateway node(s) with the following error returned in the StorageGRID management interface (GMI): E, [2020-09-14T18:18:40.608072 #2218] ERROR -- gdu-server: E: Sub-process /usr/bin/dpkg returned an error code (1) (Bycast::Tasks::GduServer::ApplyHotfix::Error) E, [2020-09-14T18:18:40.608196 #2218] ERROR -- gdu-server: Failed to apply hotfix to gatewaynode1: E: Sub-process /usr/bin/dpkg returned an error code (1)
    • https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/StorageGRID_management_dashboard_reports_higher_used_capacity_than_ONTAP_fabricpool_tiered_capacity
      Applies to StorageGRID 11.x ONTAP Fabricpool ONTAP Fabricpool tiering to on-prem StorageGRID object store Issue StorageGRID management GUI dashboard reports higher used capacity than the total tiered ...Applies to StorageGRID 11.x ONTAP Fabricpool ONTAP Fabricpool tiering to on-prem StorageGRID object store Issue StorageGRID management GUI dashboard reports higher used capacity than the total tiered capacity by ONTAP fabricpool across all aggregates.