Skip to main content
NetApp Knowledge Base

StorageGrid node stuck rebooting due to E-Series hardware

  1. Last updated
  2. Save as PDF
Views:
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

  • NetApp StorageGrid 5700 and 5800 Appliances
  • NetApp StorageGrid 6000 and 6100 Appliances

Issue

  • Storage node stuck in 'Rebooting' state during StorageGrid FW upgrade
  • StorageGrid node CLI reporting an issue establishing symbol connection:

ERROR -- Connection error while creating SYMbol connection
ERROR -- Connection to agent failed

  • LED display code on back of the E-Series controller not reporting '99' or the corresponding shelf ID
  • Node unable to power on after power cycle

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.