StorageGRID stuck rebooting during upgrade due to faulty compute controller
Applies to
- NetApp StorageGRID
- NetApp SG5712 Appliance
Issue
- Storage node fails to reboot during firmware upgrade and stuck in stage 'Rebooting'.
- Console output repeats the following messages:
ERROR -- Connection error while creating SYMbol connection
ERROR -- Connection to agent failed
Traceback (most recent call last):
File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1889, in __init__
self._connect()
File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1898, in _connect
self._socket.connect((self._ip, 2463))
File "/usr/lib/python2.7/socket.py", line 228, in meth
return getattr(self._sock,name)(*args)
error: [Errno 111] Connection refused
INFO -- Calling discoverControllers with None and <<class 'SYMbol.parser.DiscoveryResponse'>> at 0x7fad87781290>
WARNING -- Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0x7fad8778e2d0> discriminator value SYSTEM_ERR does not have a corresponding qualifier
INFO -- Calling discoverControllers with None and <<class 'SYMbol.parser.DiscoveryResponse'>> at 0x7fad87744d50>
WARNING -- Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0x7fad8774be50> discriminator value SYSTEM_ERR does not have a corresponding qualifier
INFO -- Calling discoverControllers with None and <<class 'SYMbol.parser.DiscoveryResponse'>> at 0x7fad877058d0>
WARNING -- Union <<class 'SYMbol.parser.RpcAcceptedReplyBody'>> at 0x7fad8770a9d0> discriminator value SYSTEM_ERR does not have a corresponding qualifier
WARNING -- Failed to get currently selected qualifier name for union. Assuming none.