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StorageGRID nodes weekly AutoSupport is getting failed

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storagegrid
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sgrid
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Applies to

  • NetApp StorageGRID
  • Weekly Autosupports

Issue

  • StorageGRID Grid Manager GUI shows: Support -> AutoSupport -> Result -> Weekly Triggered AutoSupport as Failed.
  • Lumberjack logs from /grid/nms.log or /grid/nms.latest.log reports the following error:
    • ERROR   Connection to autosupport destination https://support.netapp.com:443 failed with error Failed to open TCP connection to xxxxxxxxxxxx (No route to host - connect(2) for xxxxxxxxx:xxxxx)

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