Skip to main content
NetApp Knowledge Base

StorageGRID Appliance Installer reports 500: INTERNAL SERVER ERROR

  1. Last updated
  2. Save as PDF
Views:
17
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

NetApp StorageGRID Appliances

Issue

After decommissioning a StorageGRID appliance node from one site and moving/re-installing it at a new site, the Appliance Installer GUI fails to load the Home or Configure Hardware/RAID Mode tab:

500: INTERNAL SERVER ERROR – A general error occurred

 
/var/log/pge_mgmt_api.log reports:
WARNING--drives_in_raid6_vgs:0 not supported
WARNING--Exception in server code: RuntimeError('Unable to determine supported raid modes')
Traceback (most recent call last):
  ...
  File "/usr/lib/python3/dist-packages/pge_mgmt_api/helpers/installer/symbol_utils.py", line 1133, in get_supported_raid_modes
    raise RuntimeError("Unable to determine supported raid modes")
RuntimeError: Unable to determine supported raid modes
                                                                                                                            
WARNING--Drives not found in LocalRaidStatus
  
  
eos-system-status.json:
    
all HDD disks reporting:
"Available": false"
"Cause": "INCOMPATIBLE_SANITIZED"

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.