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StorageGRID Appliance Installer “500: INTERNAL SERVER ERROR"

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Applies to

NetApp StorageGRID Appliances

Issue

After decommissioning a StorageGRID appliance node from one site and moving/re-installing it at a new site, the Appliance Installer GUI fails to load the “Home” or “Configure Hardware/RAID Mode” tab. The following error is displayed:
  • 500: INTERNAL SERVER ERROR – A general error occurred
 
Log excerpts from /var/log/pge_mgmt_api.log:
WARNING--drives_in_raid6_vgs:0 not supported
WARNING--Exception in server code: RuntimeError('Unable to determine supported raid modes')
Traceback (most recent call last):
  ...
  File "/usr/lib/python3/dist-packages/pge_mgmt_api/helpers/installer/symbol_utils.py", line 1133, in get_supported_raid_modes
    raise RuntimeError("Unable to determine supported raid modes")
RuntimeError: Unable to determine supported raid modes
                                                                                                                            
WARNING--Drives not found in LocalRaidStatus
  
  
eos-system-status.json:
    
all HDD disks reporting:
"Available": false"
"Cause": "INCOMPATIBLE_SANITIZED"

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