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Rebalance-data status command fails with timeout in NetApp StorageGRID

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storagegrid
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sgrid
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Applies to

NetApp StorageGRID 11.9.x

Issue

  • After adding new StorageGRID nodes, data is not rebalanced across nodes as expected, Running the rebalance-data status command fails with a timeoutThe following error is displayed when running the command:

The server encountered an error and could not complete your request. Try again. If the problem persists, contact support. Net::ReadTimeout with #<Socket:(closed)>

  • bycast.log contain repeated errors such as:

ERROR: Grid management error for /recovery/ecevent with error message: EC job manager unavailable.ERROR: Net::ReadTimeout with #<Socket:(closed)>

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