Skip to main content
NetApp Knowledge Base

NetApp StorageGRID Storage Node unresponsive

  1. Last updated
    Apr 25, 2025
  2. Save as PDF
Views:
13
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:
4/25/2025, 9:48:54 AM

Applies to

NetApp StorageGRID Appliances

Issue

  • Unable to access the node via StorageGRID Manager or SSH.
  • No reply to ping on any interface
  • No serial output on compute controller
  • Re-seat of the controller does not change the situation

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.