Cloud Storage Pool (CSP) Connectivity Issue in StorageGRID

Last updated

Jun 20, 2025
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Views:: 11

Visibility:: Public

Votes:: 0

Category:: storagegrid

Specialty:: sgrid

Last Updated:: 6/20/2025, 7:07:46 AM

Applies to

NetApp StorageGRID

Issue

The Cloud Storage Pool (CSP) fails to connect to the Cohesity endpoint after adding the client network (`eth2`)

bycast.log:

May 23 13:57:07 stor_node1 dmv[27538]: [acctquery.go:124:] WARNING: Endpoint 1b33ff0d-dd34-3e6cc-60f6713fff43 failed health check with error Health check failed. Error from endpoint: RequestError: send request failed#012caused by: Get "https://cohesity-it.ai.blob.com:3000...loud-pool-uuid": dial tcp 10.10.10.140:3000: connect: no route to host

May 23 13:58:07 stor_node1 dmv[27538]: [s3_validation.go:66:] WARNING: CSP 1b33ff0d-dd34-3e6cc-60f6713fff43: GetObject validation error: RequestError: send request failed#012caused by: Get "https://cohesity-it.ai.blob.com:3000...loud-pool-uuid": dial tcp 10.10.10.140:3000: connect: no route to host

nmap scan to Cohesity server:

root@stor_node1:/home/admin # nmap -e eth2 -p 3000 10.10.10.140

Starting Nmap 7.93 ( https://nmap.org ) at 2025-05-30 11:56 UTC

Nmap scan report for cohosity_server1.it.ai.blob.com (10.10.10.140)

Host is up (0.00041s latency).

PORT STATE SERVICE

3000/tcp filtered ppp

MAC Address: 00:50:56:a0:f3:b4 (Intel Corporate)

Nmap done: 1 IP address (1 host up) scanned in 0.34 seconds