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StorageGRID HIC link status DOWN or UNSUPPORTED on Grid Manager after applying 11.9.0.7 hotfix

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Applies to

NetApp StorageGRID pre 11.9.0.12

Issue

  • StorageGRID reports  HIC Link status shows Down or Unsupported; and, Speed and Duplex are Unknown on GRID Manager:

HIC port remains down or unsupported on Grid Manager after StorageGRID upgrade

  • Active alert in Grid Manager shows:

Services appliance link down on network port

  • The port is UP in CLI:

# ip -statistics link show

hic4:<BROADCAST,MULTICAST,SLAVE,UP,LOWER_UP> mtu 1500 qdisc mq master bond0 state UP

  • Received packets graphic on affected ports remains flat showing no incoming traffic

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