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Grid Manager GUI displays one storage node's connection state is unknown after network maintenance

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Applies to

StorageGRID 11.6 or later

Issue

  • Grid Manager GUI displays one specific storage node's connection state is unknown after network maintenance

Screenshot 2024-06-14 151923.png

  • However, there are no alerts detected. 

Screenshot 2024-06-14 153552.png

  • Both primary admin node and secondary admin node display the same unknown state.
  • Rebooting primary admin node doesn't resolve the issue.
  • StorageGRID OS 's ASUP -> SYSTEM-ALARMS.XML log indicates that the status of services LDR, ADC, and DDS changed to "Connected" after the maintenance but there is no corresponding log entry indicating the status change for SSM:

1266xxxx site1/node1/LDR Connected   Connected Connected 2024-06-04 04:53:02 UTC
1128xxxx site1/node1/ADC Connected   Connected Connected 2024-06-04 04:53:57 UTC
2110xxxx site1/node1/DDS Connected   Connected Connected 2024-06-04 04:54:03 UTC

 

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