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GDU server is locked downloading recovery package

Last Updated:

Applies to

NetApp StorageGRID


  • 500 error in StorageGRID GUI when downloading recovery package after changing provisioning passphrase
  • gdu-server.log file under directory /var/local/log shows

  • I, [2022-07-14T12:49:53.932295 #233373]  INFO -- gdu-server: GDU Server received request: {"passphrase":"******","requests":[{"action":"Change Provisioning Passphrase","options":{"newPassphrase":"******","deactivating":[]}}]}
    I, [2022-07-14T12:49:56.199902 #233373]  INFO -- gdu-server: Provisioning passphrase changed successfully
    I, [2022-07-14T12:49:58.135044 #233373]  INFO -- gdu-server: Creating backup recovery packages encrypted with the new passphrase
    I, [2022-07-14T12:50:02.881660 #233373]  INFO -- gdu-server: GDU Server received request: {"passphrase":"******","requests":[{"action":"Recovery Package","options":{"download":true,"backup":false,"deactivating":[]}}]}
    E, [2022-07-14T12:50:03.873619 #233373] ERROR -- gdu-server: Failed to generate the recovery package zip file:
    E, [2022-07-14T13:14:16.169970 #299907] ERROR -- gdu-server: Gdu server is locked. Unable to process client request Recovery Package



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