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StorageGRID Appliance NIC fault detected - AutoSupport Message

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Applies to

  • NetApp StorageGRID
  • Software release 11.7 +

Event Summary

  • StorageGRID Grid Manager reports the following alert: Appliance NIC fault detected – A problem with a network interface card (NIC) in the appliance was detected.
  • ASUP generated Alert in case:

StorageGRID Notification from GRIDID(HARDWARE FAILURE - Component: NIC, Slot: hic3, PartNumber: X1158A)
nicName: hic3, nicDescription: ConnectX-6 Lx EN adapter card, 25GbE, Dual-port SFP28, PCIe 4.0 x8, No Crypto, nicSerialNumber: MT2439J01T3R, nicFirmwareVersion: 26.39.1002 (MT_0000000531), componentMarketingPartNumber: X90-SG6000-HBA-FC, component3x5PartNumber: 106-00289, hardwarePlatform: SGF6112

Validate

  • Login to the StorageGRID Grid Manager, and confirm the "Appliance NIC fault detected – A problem with a network interface card (NIC) in the appliance was detected" is present under Alerts section. 
    • Verify what errors are seen on hic with following commands:
      • ifconfig <hic>
      • ethtool -S <hic>

Resolution

  1. Reseat the NIC. Refer to the maintenance instructions for your appliance for detailed steps.

  2. The solution might require a part replacement. Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for further assistance.

Additional Information

Please refer to the appropriate hardware procedure guide for your appliance:

 

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