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StorageGRID Appliance NIC fault detected - AutoSupport Message

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Applies to

  • NetApp StorageGRID
  • Software release 11.7 +

Event Summary

  • StorageGRID Grid Manager reports the following alert: Appliance NIC fault detected – A problem with a network interface card (NIC) in the appliance was detected.
  • ASUP generated Alert in case:

StorageGRID Notification from GRIDID(HARDWARE FAILURE - Component: NIC, Slot: hic3, PartNumber: X1158A)
nicName: hic3, nicDescription: ConnectX-6 Lx EN adapter card, 25GbE, Dual-port SFP28, PCIe 4.0 x8, No Crypto, nicSerialNumber: MTXXXXXXXX3R, nicFirmwareVersion: 26.39.1002 (MT_0000000531), componentMarketingPartNumber: X90-SG6000-HBA-FC, component3x5PartNumber: 106-00289, hardwarePlatform: SGF6112

Validate

  1.   Login to the StorageGRID Grid Manager, and confirm the following alert is present:

Appliance NIC fault detected – A problem with a network interface card (NIC) in the appliance was detected

  1. Verify what errors are seen on hic with following commands.
    1. ifconfig <hic>
    2. ethtool -S <hic>

Resolution

  1. Within StorageGRID Grid Manager, navigate to Support > Diagnostics > Appliance hardware component temperatures and look for the NIC components.
    • The address for the NIC ports are as follows:
      • 0000:30:02_0_0000:31:00_0
      • 0000:30:02_0_0000:31:00_1
      • 0000:b0:02_0_0000:b1:00_0
      • 0000:b0:02_0_0000:b1:00_1
  2. If above alerts are found, please follow the instructions under "NetApp StorageGRID NIC fault detected and temperature warning alert triggered" to address the issue. 
  3. If above steps do not resolve the issue, then you may attempt a reseat of the NIC.
    • Refer to the maintenance instructions for your appliance for detailed steps.
  4. The solution might require a part replacement. Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for further assistance.

Additional Information

Please refer to the appropriate hardware procedure guide for your appliance:

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.