Skip to main content
NetApp Knowledge Base

Drawer failed notification automatic case open for old dated autosupport on StorageGRID backend E-series appliance

  1. Last updated
  2. Save as PDF
Views:
27
Visibility:
Public
Votes:
0
Category:
storagegrid
Specialty:
sgrid
Last Updated:

Applies to

  • StorageGRID SG5760B
  • Santricity OS 11.70.4R1
  • E-series ASUP enabled recently

Issue

  • E-series drawer failed notification automatic auto support case open by NetApp support when the event triggered > 1 year ago
  • Recently the auto support was enabled on the backend E-series controller.
  • Drawer failed major event logs were triggered on 2023
A:8/25/23, 8:57:12 AM (08:57:12) 106 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 11 - WWN: 5000cca2eb188da4
A:8/25/23, 8:57:12 AM (08:57:12) 105 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 10 - WWN: 5000cca2aa486e08
A:8/25/23, 8:57:12 AM (08:57:12) 104 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 9 - WWN: 5000cca2ec37ddc0
A:8/25/23, 8:57:12 AM (08:57:12) 103 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 8 - WWN: 5000cca2eb17b0e4
A:8/25/23, 8:57:12 AM (08:57:12) 102 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 7 - WWN: 5000cca2eb179534
A:8/25/23, 8:57:12 AM (08:57:12) 101 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 6 - WWN: 5000cca2eb184244
A:8/25/23, 8:57:12 AM (08:57:12) 100 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 5 - WWN: 5000cca2eb180ee4
A:8/25/23, 8:57:12 AM (08:57:12) 99 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 4 - WWN: 5000cca2eb180880
A:8/25/23, 8:57:12 AM (08:57:12) 98 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 3 - WWN: 5000cca2eb16d710
A:8/25/23, 8:57:12 AM (08:57:12) 97 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 2 - WWN: 5000cca2eb180c30
A:8/25/23, 8:57:12 AM (08:57:12) 96 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 1 - WWN: 5000cca2eb17a9b4
A:8/25/23, 8:57:12 AM (08:57:12) 95 2401 Hot swap monitor detected drive insertion - Shelf 99, Drawer 1, Bay 0 - WWN: 5000cca2eb181be0
A:8/25/23, 8:57:05 AM (08:57:05) 94 281a Temperature changed to optimal - Shelf 99, Drawer 1, Bay B2
A:8/25/23, 8:57:05 AM (08:57:05) 93 281a Temperature changed to optimal - Shelf 99, Drawer 1, Bay B1
A:8/25/23, 8:57:05 AM (08:57:05) 92 281a Temperature changed to optimal - Shelf 99, Drawer 1, Bay A2
A:8/25/23, 8:57:05 AM (08:57:05) 91 281a Temperature changed to optimal - Shelf 99, Drawer 1, Bay A1
A:8/25/23, 8:57:05 AM (08:57:05) 90 2860 The drawer's status is optimal - Shelf 99, Drawer 1
A:8/25/23, 8:56:19 AM (08:56:19) 89 2856 Drawer failed - Shelf 99, Drawer 1 <--CRITICAL

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.