Skip to main content
NetApp Knowledge Base

Drives locked after KSM loss with SANtricity recovery procedures

  1. Last updated
  2. Save as PDF
Views:
1
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

NetApp E-Series
  • Secure Drives
  • Improper wipe of config

Issue

  • Drives are locked and not accessible after loss of connection to external KSM
  • SANtricity displays 'Drive Locked-Drive Security Key Required' status
    • Attempts to disable external key management result in API3 error:
The operation cannot complete because a controller resource is being used by another process. If there are other array management operations in progress, wait for them to complete, and then retry the operation. If this message persists after all operations have completed, contact technical support. (API3)
Disk PSIDs (physical secure IDs) have been gathered and secure erased
  • Recovery Guru reports KMIP server connection failure and SECURITY_GET_KEY errors:

KMIP_SERVER_CONNECTION_FAILURE-RecoveryFailureTypeCode:486 SECURITY_GET_KEY-RecoveryFailureTypeCode:331

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.