Skip to main content
NetApp Knowledge Base

How to collect SnapCenter database dump (NSM MySQL database dump)

Last Updated:

Applies to

SnapCenter Server


How collect a SnapCenter repository (NSM) MySQL database dump for further troubleshooting by NetApp


Use Command Line method.

  1. Log in to the SnapCenter Server via Remote Desktop or Console.

  2. Open the command prompt with elevated privileges

  3. Change to the folder where MySQL is installed and run the following command

    1. Note: The default MySQL install path is "C:\Program Files\MySQL\MySQL Server 5.7\bin"

    2. Note: Please note the path and the file name specified "C:\nsm.sql" are configurable and an alternate location / file name can be specified

    3. Note: The following command will prompt the user for the root password

    4. How to reset MySQL root password (SnapCenter 4.2 and later)

mysqldump.exe --user=root --host=localhost --password --protocol=tcp --port=3306 --default-character-set=utf8 --max_allowed_packet=1G --single-transaction=TRUE "nsm" --result-file "C:\nsm.sql"

(There is no need to export the NSM database with the --routines --events parameters.)

  1. Compress the dump file using Windows ZIP or 7zip
  2. Upload the zip file to NetApp to the associated Technical Support Case


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.