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What data is required to troubleshoot SCV issue?

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snapcenter
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SNAPX
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Applies to

SnapCenter Plug-In for VMware (SCV)

Answer

Topic Description
  1. SCV, VMware vCenter Server, and VMware ESXi Versions
  • Which SCV version is being used?
    • SCV version is can be confirmed by clicking the information icon in Dashboard

4347a710-046c-40f6-99b2-bb24533bb98a.JPG

Note: NetApp doesn't provide technical support service for EOVS versions

  • Which VMware vCenter Server and ESX versions are being used?

 

  1. Problem Description

Details about the issue. Please include the following information.

  • When was the issue first observed?
  • How often does the issue occur?
  • If the issue is a job failure, had the job worked before? When did the job succeed last time?
  1. SnapCenter Plug-In for VMware (SCV) support bundle

How to generate NetApp Data Broker and SCV support bundle
  1. Job Logs

In case an issue is related to a job:
  1. Screenshot of Job Details

If an issue is related to a job, capture screenshots of Job Details page so that Job ID, Error, Start Time, and End Time can be identified

4347a710-046c-40f6-99b2-bb24533bb98a-2.JPG
  1. SnapCenter Repository (MySQL) Database Dump

How to collect repository database dump from NDB or SCV
  1. Screenshots of GUI

If the issue is related to SCV GUI, please take screenshots so that NetApp support can recognize:

  • What were you operating in the GUI?
  • What issue occurred?
  • When did the issue occur?

Note: When using SCV GUI in a non-English language like Japanese, check the issue reproducibility with English GUI. If it reproduces, take screenshots in English GUI as well.

How to change the language of SCV GUI
  1. vCenter server log bundle with trivia logging

Please refer to VMware article Enabling trivia logging in VMware vCenter Server for how to enable trivia logging
  1. AutoSupport of ONTAP

Run 'autosupport invoke -node * -type all' on ONTAP to send AutoSupport

Note: In case an issue is related to backup job that updates SnapMirror or SnapVault, provide ASUP of both source and destination ONTAP

Additional Information

What data is required to troubleshoot SnapCenter issue?

 

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