VSS Snapshots created in the SCW Plug-in can fail mounting in Hyper-V environment
Applies to
- SnapCenter Plug-in for Windows (SCW) 4.x
- Third party VSS Backup Tool (Veeam)
Issue
Although the snapshot works fine on volumes containing the Hyper-V CSV LUNs, when mounting the Snapshot to read the content, a failure occurs, as seen in the Application Event log:
Navssprv event of type "unknown", id 4103: "NETAPP LUN C-Mode <LUN-serial-number>"
VSS error event 12362:
"A Shadow Copy LUN was not detected in the system and did not arrive.
LUN ID {399ca89b-0176-49be-83a4-d99321d6ca53}
Version 0x0000000000000001
Device Type 0x0000000000000000
Device TypeModifier 0x0000000000000000
Command Queueing 0x0000000000000001
Bus Type 0x0000000000000001
Vendor Id NETAPP
Product Id LUN C-Mode
Product Revision 8200
Serial Number <LUN-serial-number>
Storage Identifiers
Version 0
Identifier Count 0
Operation:
Exposing Disks
Locating shadow-copy LUNs
Import Shadow Copies
Executing Asynchronous Operation
Context:
Execution Context: Provider
Provider Name: Data ONTAP VSS Hardware Provider
Provider Version: 7. 0. 0. 5561
Provider ID: {31fca584-72be-45b6-9419-53a3277301d1}
Current State: ImportSnapshots"
VSS error event 12293:
"Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {31fca584-72be-45b6-9419-53a3277301d1}.
Routine details Routine ImportSnapshotSet failed with 0x800423f8 [hr = 0x800423f8, An expected disk did not arrive in the system. ].
Operation:
Executing Asynchronous Operation
Context:
Current State: ImportSnapshots"