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SnapCenter plug-in hosts hang on running backups after MCC switchover or switchback

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Applies to

  • SnapCenter Plug-in for Windows (SCW)
  • SnapCenter Creator Plug-in (SCC)

Issue

Some of the Windows hosts could not longer run backups, and hung during the Job. The error from the SCC log was:

com.netapp.snapcreator.common.exception.SMSClientException: Error accessing API Quiesce with TARGET_URL https://<HOST_FQDN>:8145/SnapDrivePlugin/. Response return code is : 404

After restarting the Windows service, trying to restart the SCC Service caused a failure:
Error 1053: the service did not respond to the start or control request in a timely fashion.

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