SCV fails to send EMS messages to the storage
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- Visibility:
- Public
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- Category:
- snapcenter
- Specialty:
- snapx
- Last Updated:
- 5/13/2024, 9:38:09 AM
Applies to
- SnapCenter Plug-in for VMware vSphere (SCV)
- EMS messaging
Issue
- SCV fails to send EMS messages regarding success or failure of the backups.
- Error seen in the
wfe _<job_ID>.log
of the backup job logs:
DEBUG --- [ool-19-thread-1] c.n.w.r.SCSStorageServiceImpl : Calling send ems on SnapCenter server.
<SendEmsAutoSupportRequest>
<StorageSystem>IP_Address</StorageSystem>
<ApplicationVersion>4.x</ApplicationVersion>
<EventSource>SnapCenter VMware OVA Software</EventSource>
...
<SDError>101</SDError>
<Message>Error: The credentials for the storage system 10.81.50.225 is not configured. Resolution: Please check if storage system 10.81.50.225 is resolvable or add an entry to etc/hosts file.</Message>
</Result>
<StorageSystem>IP Address</StorageSystem>
</SendEmsAutoSupportResponse>