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SCV fails to send EMS messages to the storage

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Category:
snapcenter
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snapx
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Applies to

  • SnapCenter Plug-in for VMware vSphere (SCV)
  • EMS messaging

Issue

  • SCV fails to send EMS messages regarding success or failure of the backups.
  • Error seen in the wfe _<job_ID>.log of the backup job logs:

DEBUG --- [ool-19-thread-1] c.n.w.r.SCSStorageServiceImpl            : Calling send ems on SnapCenter server.
<SendEmsAutoSupportRequest>
    <StorageSystem>IP_Address</StorageSystem>
    <ApplicationVersion>4.x</ApplicationVersion>
    <EventSource>SnapCenter VMware OVA Software</EventSource>
...
<SDError>101</SDError>
        <Message>Error: The credentials for the storage system 10.81.50.225 is not configured. Resolution: Please check if storage system 10.81.50.225 is resolvable or add an entry to etc/hosts file.</Message>
    </Result>
    <StorageSystem>IP Address</StorageSystem>
</SendEmsAutoSupportResponse>

 

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