Skip to main content
NetApp Knowledge Base

SAP ASE (Sybase) backups fail with quiesce errors after ASE 16.0 update to PL06

  1. Last updated
    Mar 6, 2025
  2. Save as PDF
Views:
51
Visibility:
Public
Votes:
0
Category:
snapcenter
Specialty:
snapx
Last Updated:
3/6/2025, 11:27:58 AM

Applies to

  • SnapCenter Server (SC) 6.0
  • SnapCenter Plug-in for SAP ASE (Sybase)
  • SAP ASE 16.0 PL06
  • Sybase Perl Module (SYBASE.PM)

Issue

  • After updating ASE 16 to PL06, SnapCenter SAP ASE (Sybase) backups start failing with quiesce and unquiesce errors.
  • The following errors are seen:
SnapCenter UI:
  • Quiesce

SCC-00164: Application quiesce for the plug-in [SYBASE] failed with exit code [1] and with error : Process 78 successfully executed QUIESCE DATABASE with HOLD option for tag tagname_PIT. Processes trying to issue an I/O operation on the quiesced database(s) will be suspended until the user executes a QUIESCE DATABASE command with the RELEASE option.

  • Unquesice
SCC-00161: Application unquiesce for the plug-in [SYBASE] failed with exit code [1] and error : Msg 2222, Level 16, State 1: Server 'PIT', Line 1: QUIESCE DATABASE with RELEASE option failed. No agent process with tag name tagname_master exists or it is being released by another process.
 
 
SYBASE_<JobID>_<Date_Time>.log:
  • Quiesce

ERROR  [pool-7-thread-4] 270 com.netapp.plugincreator.workflow.Task -(<Date_Time>) [syb-00013] SYBASE:RUN_CMD: Process 78 successfully executed QUIESCE DATABASE with HOLD option for tag tagname_PIT. 
ERROR  [pool-7-thread-4] 270 com.netapp.plugincreator.workflow.Task -(<Date_Time>) Processes trying to issue an I/O operation on the quiesced database(s) will be suspended until the user executes a QUIESCE DATABASE command with the RELEASE option. 
INFO  [pool-7-thread-4] 274 com.netapp.plugincreator.workflow.Task -(<Date_Time>) SYBASE:QUIESCE: Quiescing database PIT failed 
ERROR  [pool-7-thread-4] 270 com.netapp.plugincreator.workflow.Task -(<Date_Time>) [syb-00004] SYBASE:QUIESCE: Quiescing databases failed 
ERROR  [pool-7-thread-4] 118 com.netapp.plugincreator.workflow.task.Quiesce -SCC-00164: Application quiesce for the plug-in [SYBASE] failed with exit code [1] and with error :
Process 78 successfully executed QUIESCE DATABASE with HOLD option for tag tagname_PIT.
Processes trying to issue an I/O operation on the quiesced database(s) will be suspended until the user executes a QUIESCE DATABASE command with the RELEASE option.

  • Unquesice
ERROR  [pool-7-thread-5] 270 com.netapp.plugincreator.workflow.Task -(<Date_Time>) [syb-00013] SYBASE:RUN_CMD: Msg 2222, Level 16, State 1: 
ERROR  [pool-7-thread-5] 270 com.netapp.plugincreator.workflow.Task -(<Date_Time>) Server 'PIT', Line 1: 
ERROR  [pool-7-thread-5] 270 com.netapp.plugincreator.workflow.Task -(<Date_Time>) QUIESCE DATABASE with RELEASE option failed. No agent process with tag name tagname_master exists or it is being released by another process. 
INFO  [pool-7-thread-5] 274 com.netapp.plugincreator.workflow.Task -(<Date_Time>) SYBASE:UQUIESCE: Unquiescing database master failed 
ERROR  [pool-7-thread-5] 270 com.netapp.plugincreator.workflow.Task -(<Date_Time>) [syb-00005] SYBASE:UNQUIESCE: Unquiescing databases failed 
ERROR  [pool-7-thread-5] 118 com.netapp.plugincreator.workflow.task.UnQuiesce -SCC-00161: Application unquiesce for the plug-in [SYBASE] failed with exit code [1] and error : 
Msg 2222, Level 16, State 1:
Server 'PIT', Line 1:
QUIESCE DATABASE with RELEASE option failed. No agent process with tag name tagname_master exists or it is being released by another process. 
  • Wrapper

DEBUG  [pool-2-thread-3] 90 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.LegacyServiceImpl -logExceptionAndGenerateResult() - Failed due to Execption. Reason: {The watchdog killed the running operation. Verify that plugins/wrapper/wrapper binary has execute permission set. Increase the WRAPPER_TIMEOUT_IN_MSEC value in agent.properties if operations require more time to complete.} 
ERROR  [pool-2-thread-3] 195 com.netapp.plugincreator.agent.nextgen.executionmanager.OperationExecutorImpl -null 
java.lang.reflect.InvocationTargetException: null

ERROR  [pool-7-thread-8] 189 com.netapp.plugincreator.workflow.util.TaskUtil -Operation failed. Verify that plugins/wrapper/wrapper binary has execute permission set. Increase the WRAPPER_TIMEOUT_IN_MSEC value in agent.properties if operations require more time to complete. 
ERROR  [pool-7-thread-8] 270 com.netapp.plugincreator.workflow.Task -Operation failed. Verify that plugins/wrapper/wrapper binary has execute permission set. Increase the WRAPPER_TIMEOUT_IN_MSEC value in agent.properties if operations require more time to complete. 
ERROR  [pool-7-thread-8] 118 com.netapp.plugincreator.workflow.task.AppCleanupTask -SCC-00185: Cleanup for plug-in [SYBASE] failed with exit code [102] and error: 

ERROR  [pool-2-thread-5] 202 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.ExecutorServiceImpl -Executor for wid={1}, plugin={SYBASE} has been stopped externally or quit due to inactivity. 
DEBUG  [pool-2-thread-5] 90 com.netapp.plugincreator.agent.nextgen.plugin.legacyservice.LegacyServiceImpl -logExecutorErrorAndGenerateResult() - Failed since executor was outdated.

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.