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Plug-in packages are missing after the SnapCenter server installation

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113
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1
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter Server 4.9 (SC)
  • SnapCenter Server 4.9P1 (SC)
  • Any SnapCenter Plug-in installation

Issue

  • Unable to install any plug-in packages for SC as the C:\ProgramData\NetApp\SnapCenter\Package Repository folder is empty as the Integrity_verifier log or SC_Package_Extraction_Log_<timestamp>.log shows zero files in the above directory:

Total files to be checked - 1215
Enter method GetDirectoryFileInfoList
-Include NetApp files - False
-Path used - C:\ProgramData\NetApp\SnapCenter\Package Repository, File count - 0

  • The InstallShield log shows that the installation cannot open DLL assembly files:

(CLR Action): Using highest version runtime...
(CLR Action): cannot open assembly file C:\Users\CFA028\AppData\Local\Temp\2\{6DB7C6CA-C7A0-451A-B6D3-D0B9789CD2C0}\BundleCSActions.dll
Action returned value 0x00000643
Action 'Create_SnapCenterID_File' returned status 0x80070643
UI DLL: Display Error: Fatal error during installation.
Error code: 0x80070643
(CLR Action): cannot open assembly file C:\Users\CFA028\AppData\Local\Temp\2\{6DB7C6CA-C7A0-451A-B6D3-D0B9789CD2C0}\BundleCSActions.dll
Action returned value 0x00000643
Action 'ShowLogFiles' returned status 0x80070643
Original exit status: 0x80070643, final exit status: 0x00000643

  • The InstallShield log shows that some PowerShell scripts fail during the Installation of the SC Server:

(ISP Action): szCommandLineResult = C:\Windows\sysnative\windowspowershell\v1.0\powershell.exe -ExecutionPolicy Bypass -file "C:\Users\scuser\AppData\Local\Temp\{E6F11169-0D23-43F6-902B-B37CC232DF5E}\RestartSCSite.ps1" stop
ISP Action): TEMP = C:\Users\scuser\AppData\Local\Temp
(ISP Action): OpenFile failed.
 Action returned value 0x00000000

  • Finally, the RollBack after the above errors fails too:

Action 'RollbackSMS' returned status 0x80070643
UI DLL: Shutting down
Original exit status: 0x80070643, final exit status: 0x00000643

  • Manually trying the same PS Scripts from an administrative PS cmdlet window produces the following error:

PS C:\Windows\system32> powershell.exe -ExecutionPolicy Bypass -file "C:\Users\scuser\AppData\Local\Temp\{E6F11169-0D23-43F6-902B-B37CC232DF5E}\RestartSCSite.ps1"
File C:\Users\scuser\AppData\Local\Temp\{E6F11169-0D23-43F6-902B-B37CC232DF5E}\RestartSCSite.ps1 cannot be loaded. The file
C:\Users\scuser\AppData\Local\Temp\{E6F11169-0D23-43F6-902B-B37CC232DF5E}\RestartSCSite.ps1 is not digitally signed. You cannot run this script on the current system. For more information about running scripts and setting execution policy, see about_Execution_Policies

at https:/go.microsoft.com/fwlink/?LinkID=135170.

  • Despite all above errors, the SC Server installation appears completed with no errors reported in the SC Server Installation script or SC upon logon in the GUI.

 

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