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CSNAPC-10116: SCE 6.2 - GetTargetLunInfo FAILED when using SVM FQDN

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snapcenter
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Issue

  • SnapCenter Plugin for Exchange (SCE) 6.2 backups fail with a “VSS_E_PROVIDER_VETO” when the SnapCenter storage authentication is configured to use the SVM management LIF and is using FQDN (DNS).
  • The Data ONTAP VSS Hardware Provider (NAVSSPRV) service returns an error, "GetTargetLunInfo FAILED", when attempting to enumerate the Exchange database LUN path:

+navp00.log+
CNetappHardwareProvider::GetTargetLuns() entered
    lLunCount=1
    Building target lun info first...
    CProviderCore::BuildTargetLunsInfo() entered
        CSnapDriveStoreSubSystem::GetTargetLunInfo() entered
            pszFiler=svm1.demo.netapp.com
            pszSourceLunPath=/vol/vol_N1DB1/lun_N1DB1
            pszSnapshotName={b087cedf-0e48-4971-b5dc-1e1a21948893}
            GetVssSupport() entered
            GetVssSupport() exited
            Calling c.pVssSupport->GetTargetLunInfo
            Calling c.pVssSupport->GetTargetLunInfo Done
            c.pVssSupport->GetTargetLunInfo FAILED [pTargetLunInfo=0x00000000, hr=0x00000066]
            TraceComException() entered
                GetErrorInfo FAILED [hr=0x00000001, psei=0000000000000000]
            TraceComException() exited
  CSnapDriveStoreSubSystem::GetTargetLunInfo() exited
        m_pStore->GetTargetLunPath FAILED [hr=0xc00404ce]
    CProviderCore::BuildTargetLunsInfo() exited
    m_pProvider->BuildTargetLunsInfo FAILED [hr=0xc00404ce]
    CEventLog::LogEx() entered
        dwEventId=-1073475567
    CEventLog::LogEx() exited
    Returned hr=0xc00404ce
CNetappHardwareProvider::GetTargetLuns() exited
CNetappHardwareProvider::AbortSnapshots() entered

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