CSNAPC-10116: SCE 6.2 - GetTargetLunInfo FAILED when using SVM FQDN

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Visibility:: Public

Votes:: 0

Category:: snapcenter

Specialty:: snapx

Last Updated:

Issue

SnapCenter Plugin for Exchange (SCE) 6.2 backups fail with a “VSS_E_PROVIDER_VETO” when the SnapCenter storage authentication is configured to use the SVM management LIF and is using FQDN (DNS).
The Data ONTAP VSS Hardware Provider (NAVSSPRV) service returns an error, "GetTargetLunInfo FAILED", when attempting to enumerate the Exchange database LUN path:

+navp00.log+

CNetappHardwareProvider::GetTargetLuns() entered
    lLunCount=1
    Building target lun info first...
    CProviderCore::BuildTargetLunsInfo() entered
        CSnapDriveStoreSubSystem::GetTargetLunInfo() entered
            pszFiler=svm1.demo.netapp.com
            pszSourceLunPath=/vol/vol_N1DB1/lun_N1DB1
            pszSnapshotName={b087cedf-0e48-4971-b5dc-1e1a21948893}
            GetVssSupport() entered
            GetVssSupport() exited
            Calling c.pVssSupport->GetTargetLunInfo
            Calling c.pVssSupport->GetTargetLunInfo Done
            c.pVssSupport->GetTargetLunInfo FAILED [pTargetLunInfo=0x00000000, hr=0x00000066]
            TraceComException() entered
                GetErrorInfo FAILED [hr=0x00000001, psei=0000000000000000]
            TraceComException() exited
  CSnapDriveStoreSubSystem::GetTargetLunInfo() exited 
        m_pStore->GetTargetLunPath FAILED [hr=0xc00404ce]
    CProviderCore::BuildTargetLunsInfo() exited
    m_pProvider->BuildTargetLunsInfo FAILED [hr=0xc00404ce]
    CEventLog::LogEx() entered
        dwEventId=-1073475567
    CEventLog::LogEx() exited
    Returned hr=0xc00404ce
CNetappHardwareProvider::GetTargetLuns() exited
CNetappHardwareProvider::AbortSnapshots() entered