CSNAPC-10116: SCE 6.2 - GetTargetLunInfo FAILED when using SVM FQDN
Issue
- SnapCenter Plugin for Exchange (SCE) 6.2 backups fail with a “VSS_E_PROVIDER_VETO” when the SnapCenter storage authentication is configured to use the SVM management LIF and is using FQDN (DNS).
- The Data ONTAP VSS Hardware Provider (NAVSSPRV) service returns an error, "GetTargetLunInfo FAILED", when attempting to enumerate the Exchange database LUN path:
+navp00.log+
CNetappHardwareProvider::GetTargetLuns() entered
lLunCount=1
Building target lun info first...
CProviderCore::BuildTargetLunsInfo() entered
CSnapDriveStoreSubSystem::GetTargetLunInfo() entered
pszFiler=svm1.demo.netapp.com
pszSourceLunPath=/vol/vol_N1DB1/lun_N1DB1
pszSnapshotName={b087cedf-0e48-4971-b5dc-1e1a21948893}
GetVssSupport() entered
GetVssSupport() exited
Calling c.pVssSupport->GetTargetLunInfo
Calling c.pVssSupport->GetTargetLunInfo Done
c.pVssSupport->GetTargetLunInfo FAILED [pTargetLunInfo=0x00000000, hr=0x00000066]
TraceComException() entered
GetErrorInfo FAILED [hr=0x00000001, psei=0000000000000000]
TraceComException() exited
CSnapDriveStoreSubSystem::GetTargetLunInfo() exited
m_pStore->GetTargetLunPath FAILED [hr=0xc00404ce]
CProviderCore::BuildTargetLunsInfo() exited
m_pProvider->BuildTargetLunsInfo FAILED [hr=0xc00404ce]
CEventLog::LogEx() entered
dwEventId=-1073475567
CEventLog::LogEx() exited
Returned hr=0xc00404ce
CNetappHardwareProvider::GetTargetLuns() exited
CNetappHardwareProvider::AbortSnapshots() entered