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NetApp OTV, VSC, SRA, VASA: Manually collecting logs & Enabling DEBUG

  1. Last updated
    Apr 22, 2025
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Category:
virtual-storage-console-for-vmware-vsphere
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virt
Last Updated:
4/22/2025, 12:14:09 PM

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Applies to

  • ONTAP Tools for VMware vSphere (OTV) 9.x
  • Virtual Storage Console (VSC) 9.x
  • VASA Provider (VP) 9.x
  • Storage Replication Adapter (SRA) 9.x

Description

This  article describes how to manually collect ONTAP Tools for VMware vSphere (OTV) (formally known as VSC), Storage Replication Adapter (SRA), and / or VASA Provider (VP) logs when the plugin interface is unavailable. Manually collecting logs may be necessary in the following scenarios:

  • You are unable to enable either the VASA Provider or SRA extensions via ONTAP Tools > Configuration > Manage Extensions.  Note that if neither the VASA Provider or SRA extension is enabled then 1) the OTV log bundle will not include VP and SRA logs and 2) the NetApp OTV, VASA Provider, and SRA virtual appliance for ONTAP Control Panel may not be available.
  • You are unable to access the OTV GUI via the vSphere WebClient

For the procedure on how to collect a OTV log bundle via traditional methods (i.e. the vSphere WebClient), see KB How to gather logs for the Virtual Storage Console (VSC) plugin 7.x / 9.x using the vSphere WebClient / HTML5 UI. If either the SRA or VP extension is enabled, then the OTV log bundle collection will also have the SRA / VP logs.

 

 

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