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OTV menu doesn't load when using a custom vSphere user

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virtual-storage-console-for-vmware-vsphere
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virt
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Applies to

  • Virtual Storage Console (VSC)
  • ONTAP Tools for VMware vSphere (OTV)

Issue

  • When you open the VSC or OTV Overview page in the vSphere Client as a custom vSphere user, the menu doesn't populate.
  • Additional menus like Storage Systems and Settings also fail to populate.
  • The menus may report errors referencing Insufficient privileges or:

javax.servlet.ServletException: org.springframework.web.util.NestedServletException: Request processing failed; nested exception is java.lang.NullPointerException

Example:

clipboard_e4a37e98245342973a672fa36e79b4831.png

  • Other VSC/OTV pages may also show blank empty messages.

Example:

clipboard_e49c5b9988c6b392288a1cd85e67ba054.png

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