OTV 9.13 An error occurred while adding a Storage System. Failed with a status code: 409
Applies to
- ONTAP Tools for VMware (OTV) 9.13
Issue
- While trying to add a storage system to a new implementation of OTV 9.13, the process would fail with the following error, "An error occurred while adding Storage System. Query existing ONTAP updateUserAuthenticationMethods failed with status code: 409"
- You can obtain an OTV support bundle though vCenter or by manually collecting the logs to verify if you are affected by this specific issue.
- Extract the support bundle and verify in the vsc.log
- Match the timestamp when the storage system is added and throws the status code 409 error:
[2024-03-21T18:46:26,947Z] [qtp746228466-14] [ERROR] StorageSystemConfigurationUtils.updateUserAuthenticationMethods() query ONTAP getUserApplicationInfo failed with status code : 409
[2024-03-21T18:46:26,948Z] [qtp746228466-14] [ INFO] StorageSystemConfigurationUtils.updateUserAuthenticationMethods() response : {
"error": {
"message": "This operation is not permitted on a SVM that is configured as the destination for identity preserve SVM DR.",
"code": "2621571"
}
}
- Match the timestamp when the storage system is added and throws the status code 409 error: