Timeout registering the storage in ONTAP Tools
Applies to
- ONTAP Tools for VMware 10.x (OTV)
- ONTAP 9.16.x
- Multi-Admin Approval (MAA)
Issue
- Unable to add the storage to OTV console
- OTV storage registration timesout
- Error in
nvpf.log
[date] [qtp1972772630-19] [ INFO] getRemoteServiceCertificate - begins.
[date] [qtp1972772630-19] [ INFO] CertificateUtils-getSslCertificates()- begins.
[date [qtp1972772630-18] C INFO] Validating unuare-api-session-id.
[date] [qtp1972772630-18] [DEBUG] SAAS\fcuenca: IGET] (Getting the appliance details for UVA) /2.0/appliance/nanagenent/appliance-details : User-Agent: Java/12.0.2 : status ending
[date] [qtp1972772630-18] L INFO] Rest API for getApplianceDetails - Entered [2025-07-15T07:19:28,9512] [qtp1972772630-18] [ INFO] Rest API for getApplianceDetails - Exiting
[date] [ytp1972772630-18] [DEBUG] SAAS\fcuenca: [GET] (Getting : IGET] (Getting the appliance de tails for UVA) /2.0/appliance/nanagenemt/appliance-details : User-Agent : Java/12.0.2 : status: success 200
[date] [qtp1972772630-191 IERRORI Certificateltils-getSs|Certificates) - Exception while getting server certificate.Comection tined out (Read failed)
[date] [qtp1972772630-19] [ERRORI getRenotcScruiccCcrtificate( - VscApiExccptio n: Connection timed out (Read failed)
[date] [qtp1972772630-19] [DEBUG] SAAS\fcuenca : [GET] (Server certificate) /3.0 /securitu/certificates/192.168.3.162/serucr-ccrtificate : Uscr-Agent : Java/12.0.2 : status: failed 503