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COTV-4518: ONTAP Tools Services deployment has failed with error code 05061 due to crashed vault service

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virtual-storage-console-for-vmware-vsphere
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virt
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Issue

  • The OTV VM may have been found in this state while powered ON or in a powered-off state possibly for multiple days
  • Customers may notice their OTV discovery tasks are failing
  • After checking the OTV VM's via Web Console, it shows error 05061
  • Powering on or rebooting the ONTAP Tools for VMware vSphere (OTV) VM fails with the same 05061 error code.
    • Note: 05061 is deployment error code that indicates a problem with OTV services.  For more information regarding error codes, please see Deployment error codes
  • From the OTV VM CLI, the kn get pods output shows the ntv-vault-0 pod is in a CrashLoopBackOff state

diag@OTV103b:~$ kn get pods | grep -i vault 
 
 
NAME                                                  READY   STATUS             RESTARTS        AGE
ntv-vault-0                                           0/1     CrashLoopBackOff   119 (86s ago)   9h
  • All OTV plug-in operations are not available

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