Skip to main content
NetApp Knowledge Base

OnCommand Insight Services will not start after Java update

  1. Last updated
    Aug 12, 2020
  2. Save as PDF
Views:
287
Visibility:
Public
Votes:
0
Category:
oncommand-insight
Specialty:
oci
Last Updated:
8/12/2020, 1:20:59 PM

Applies to

OnCommand Insight (OCI)

Issue

After Java update, OnCommand Insight services will not start.
The webUI will usually show Error: 404 not found, or another error that indicates that the server service cannot be reached.

Check the Windows Services to verify the following Services are running:

  • SANscreen Server
  • SANscreen Acq

The Perf Engine service depends on which version of OnCommand Insight is being used.

  • (7.2.X) Casandra
  • (7.3.X) Elastic Search

The MYSQL service should not be impacted by Java.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.