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DII user gets error Authentication failed: unauthorized when trying to access DII

  1. Last updated
    May 13, 2025
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10
Visibility:
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0
Category:
data-infrastructure-insights
Specialty:
oci
Last Updated:
5/13/2025, 9:51:06 PM

Applies to

  • BlueXP Federation Identity
  • Data Infrastructure Insights (DII)
  • SAML Identity Provider (IdP)

Issue

New user receives error message stating unauthorized:Authentication failed when trying to login to BlueXP or DII
 
  • BlueXP error when trying to login to Federated account
    • unauthorized: Authentication failed
BlueXP authentication failed error.png
 
  • DII error when trying to login to Federated account
  • unauthorized: Authentication failed

DII authentication failed.png

 
 

 

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