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User or group 'name' not found when accessing AIQUM

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active-iq-unified-manager
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Applies to

  • Active IQ Unified Manager (AIQUM) 9.x
  • All platforms (Windows/Linux/VMware)
  • Active Directory (AD) Remote Authentication

Issue

When attempting to authenticate with Active IQ Unified Manager, the below errors are logged:

  • UM Web UI:
    • User or group 'name' not found in the authentication server. Either the user or group does not exist or it could not be found using the current authentication settings.
  • UM Log Shows Error:
    • ocum-error.log
      • 2020-11-05 13:50:21,883 ERROR [user_name] [default task-427] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] User or group 'name' not found in the authentication server. Either the user or group does not exist or it could not be found using the current authentication settings.
    • ocumserver.log
      • 2020-11-05 13:50:21,883 ERROR [user_name] [default task-427] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] User or group 'name' not found in the authentication server. Either the user or group does not exist or it could not be found using the current authentication settings. com.google.gwt.core.shared.SerializableThrowable: User or group 'name' not found in the authentication server. Either the user or group does not exist or it could not be found using the current authentication settings.

 

 

 

 

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