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Unified Manager database restore fails due to unknown command

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Category:
active-iq-unified-manager
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Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM)
  • Windows
  • Language of Windows is Japanese

Issue

AIQUM repository database restore fails with errors:

2021-12-1 15:54:38,000 INFO  [Active IQ] [restore] [restore.bat] Running mysql dump command
ERROR at line 32103: Unknown command '\・.
2021-12-1 15:59:26,000 ERROR [Active IQ] [restore] [restore.bat] Failed to Restore mysql dumps with exitcode 1
2021-12-1 15:59:27,000 INFO  [Active IQ] [restore] [restore.bat] Clearing the directory C:\ProgramData\NetApp\OnCommandAppData\ocum\backup\UMrestore-11-12-2021-14-33-27
2021-12-1 15:59:27,000 INFO  [Active IQ] [restore] [restore.bat] Deleting the directory C:\ProgramData\NetApp\OnCommandAppData\ocum\backup\UMrestore-11-12-2021-14-33-27
2021-12-1 15:59:27,000 INFO  [Active IQ] [restore] [restore.bat] Sucessfully deleted the backup extract folder
2021-12-1 15:59:28,000 INFO  [Active IQ] [restore] [restore.bat] Clearing the log files by retaining only 5 latest log files
2021-12-1 15:59:28,000 INFO  [Active IQ] [restore] [restore.bat] Successfully cleared the Active IQ Unified Manager log files
2021-12-1 15:59:28,000 ERROR [Active IQ] [restore] [restore.bat] Restore operation failed
Restore failed

 

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