Skip to main content
NetApp Knowledge Base

Active IQ Unified Manager 9.7RC1 cannot monitor vCenter with error "Discovery failed, the vCenter data cannot be processed"

Last Updated:

Applies to

  • Active IQ Unified Manager 9.7RC1


In case you have more than 100 hosts on your vCenter, the monitoring will fail

You can see in /var/log/ocie/au.log the following error

2020-03-25 10:52:22,891 ERROR [pool-3-thread-1] c.o.s.a.v.d.VSCFoundationPackage ( - Error while updating the config data Cannot update server (com.netapp.oci.server.UpdateTaskException [61-] Error when process from originId:3 originName:<hostname> com.onaro.sanscreen.util.xml.XMLException [61-] Fail update: com.netapp.oci.platform.originator.OriginatorUpdateHandler@241a4079 org.xml.sax.SAXException: Fail update: com.netapp.oci.platform.originator.OriginatorUpdateHandler@241a4079 com.netapp.oci.platform.originator.OriginatorUpdateException Couldn't find the host with Uuid 12979205-44db-e311-00b1-000000000024 for the datastore to host relationship datastore-118438.12979205-44db-e311-00b1-000000000024)

2020-03-25 10:52:22,914 ERROR [pool-3-thread-1] c.o.s.a.f.d.BaseDataSource ( - [Internal error] - The vCenter data cannot be processed. ([Device name General Device]: The vCenter data cannot be processed.) Server returned HTTP response code: 500 for URL: https://localhost:443/acquisition/originatorUpdate/VCENTER/3

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.