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Services don't start after upgrade to ActiveIQ Unified Manager 9.7 OVA, because of java library error

Last Updated:

Applies to

Upgrade to ActiveIQ Unified Manager 9.7 OVA (UM)


  • The upgrade to UM 9.7 OVA shows successful but the services do not start.
  • On the upgrade log, located in /var/log/ocum, you can notice the below error:

Preparing to unpack .../openjdk-11-jre-headless_11.0.6+10-1~bpo9+1_amd64.deb ...
Unpacking openjdk-11-jre-headless:amd64 (11.0.6+10-1~bpo9+1) over (11.0.3+1-1~bpo9+1) ...
Setting up openjdk-11-jre-headless:amd64 (11.0.6+10-1~bpo9+1) ...
Installing new version of config file /etc/java-11-openjdk/jfr/default.jfc ...
Installing new version of config file /etc/java-11-openjdk/jfr/profile.jfc ...
Installing new version of config file /etc/java-11-openjdk/security/default.policy ...
Installing new version of config file /etc/java-11-openjdk/security/ ...
Installing new version of config file /etc/java-11-openjdk/security/public_suffix_list.dat ...
update-alternatives: using /usr/lib/jvm/java-11-openjdk-amd64/bin/jfr to provide /usr/bin/jfr (jfr) in auto mode
narrow_klass_base = 0x0000000800000000, narrow_klass_shift = 3
Allocated temporary class space: 1073741824 bytes at 0x00000008c0000000
Allocated shared space: 3221225472 bytes at 0x0000000800000000
# A fatal error has been detected by the Java Runtime Environment:
# SIGILL (0x4) at pc=0x00007f3ebc9107f2, pid=13028, tid=13029
# JRE version: (11.0.6+10) (build )
# Java VM: OpenJDK 64-Bit Server VM (11.0.6+10-post-Debian-1bpo91, interpreted mode, compressed oops, g1 gc, linux-amd64)
# Problematic frame:
# v ~StubRoutines::call_stub
# No core dump will be written. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
# An error report file with more information is saved as:
# //hs_err_pid13028.log
Could not load; library not loadable; PrintAssembly is disabled
# If you would like to submit a bug report, please visit:
ignoring dump failure
Reading package lists...
Building dependency tree...
Reading state information...
The following NEW packages will be installed:


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