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Logs related to SAML authentication in AIQUM

Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM)
  • Security Assertion Markup Language (SAML)


  1. To capture the relevant logs for SAML Authentication from Active IQ Unified Manager server

    1. Log on Active IQ Unified Manager server

    2. Run --> maintenance_console

    3. Collect the Active IQ Unified Manager Support bundle

      1. How to collect logs ( support bundle ) from Active IQ Unified Manager

    4. The individual logs that hold relevant data for SAML Authentication are

      1. ocumserver.log

      2. audit.log

      3. ocum-error.log

      4. the location and information about these logs can be found here.

Additional Information

  • For troubleshooting purposes, If it is all possible, enable SAML Tracing plugin in for the Chrome browser and then try to recreate the issue and export the SAML tracing output
    • Download and enable SAML plugin in Chrome browser
    • Press "F12" to start debugging mode of Chrome browsersaml-kb-6a.png
    • Go back to SSO page for IDF server and tries to log in again and then capture the SAML tracing
  • Parent topic: SAML setup and troubleshooting in Active IQ Unified Manager


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