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Logs related to SAML authentication in AIQUM

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active-iq-unified-manager
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Applies to

  • Active IQ Unified Manager (AIQUM)
  • Security Assertion Markup Language (SAML)

Description   

  1. To capture the relevant logs for SAML Authentication from Active IQ Unified Manager server

    1. Log on Active IQ Unified Manager server

    2. Run --> maintenance_console

    3. Collect the Active IQ Unified Manager Support bundle

      1. How to collect logs ( support bundle ) from Active IQ Unified Manager

    4. The individual logs that hold relevant data for SAML Authentication are

      1. ocumserver.log

      2. audit.log

      3. ocum-error.log

      4. the location and information about these logs can be found here.

Additional Information

  • For troubleshooting purposes, If it is all possible, enable SAML Tracing plugin in for the Chrome browser and then try to recreate the issue and export the SAML tracing output
    • Download and enable SAML plugin in Chrome browser
    • Press "F12" to start debugging mode of Chrome browsersaml-kb-6a.png
    • Go back to SSO page for IDF server and tries to log in again and then capture the SAML tracing
  • Parent topic: SAML setup and troubleshooting in Active IQ Unified Manager

 

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