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Commvault Unable to Connect to Active IQ Unified Manager via IntelliSnap

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Applies to

  • NetApp ONTAP 9.17.1P1 (Cluster-Mode)
  • Commvault IntelliSnap integration
  • Active IQ Unified Manager (AIQUM)

Issue

  • When attempting to create a backup on Commvault via IntelliSnap on a NetApp datastore, the following error appears in the Commvault log:

is not a NetApp device OR the NetApp filer credentials haven't been entered OR the NetApp filer credential has been entered incorrectly. Please check the subclient content/NetApp filer credentials.

  • Commvault is unable to communicate with OnCommand Unified Manager (OCUM/AIQUM).

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